The Ffort Raichak

I had this trip for 1 night (14-15th APR). Stayed in Ganga Kutir. Good experience & ambience especially view of Ganges. What was horrible that is buffet dinner exp in the Restaurant 'Reflections' at ffort Raichak.. (1) Significant rush because of Paila Baisakh (2) Less no staff..they are struggling & trying hard...no complain against them rather hotel should appoint more staff. (3) Food quality extremely down/tasteless/too spicy & hot for kids..except one or two items most of the menus were not up to the mark (4) Dinner time 7:30-10:30, reached at 9:00 pm, most of the items were finished and took very long time for re-fill.. Overall quality , menu & services do not worth of approx Rs 1200/buffet (including tax)

Legend has it that the fort was built by a British commander, General Reginald Watson, to keep a watch over the river traffic and keep the pirates at bay. The general lived here with his family and there is a fable to go along..... The ruins of the original fort was re-discovered in the 1990s and turned into a luxury hotel and has been that ever since....albeit with quite some reflection of the 90's era as far as the furnishings go. The interiors and the grounds are well curated and maintained, especially the lounge area, the old bar cum library room and the rooms in the tower (601 & 701)....they offer an amazing view of the horizon. The standard river and garden view rooms are quite that....standard...with clean, well kept rooms but dated furniture and fittings, reminiscent of the luxuries of early 2000s. The river view room's balcony/terrace gives a fairly good but distant view of the Hoogly. However, it did give a nice feeling to have the morning tea or evening wine sitting there and gazing at the river and landscaped grounds. The staff appeared to be pretty cordial, courteous and efficient, barring some at the reception.....(the check-in and check-out could be smoother). The food at the only operational restaurant, Reflection, was pretty decent with a fairly good spread. Some improvement points could be furniture/fixture upgrade, inclusion of a shower cubicle instead of a bathtub or in addition to the tub (and ensure that the tub is not cracked). Overall - not too bad of a few lazy days' stay, but I'd prefer the rooms to be either a bit more contemporary in terms of the luxuries or be more of the rustic-exotic décor to give the feel of the original fort.....especially so given the price point at which the stay comes.

This is 5th time i am being here in ffort and very sad to say service and wialoty of food has drasticaly detoriated. it used to be a start catagory fooding. I still remeber those old days and i feel so bad now. anyone shoulnd’t come here and not a value for money deal at all

very disappointed in the upkeep of the rooms. Maintenance is very poor. Rooms need immediate attention. Food was great but very sad to have few menu options for Ala Carte. Need to have more staff for the play areas and restaurant.

I was planning to visit Raichak on Ganges with my family in Dec 2021. Due to the rising Covid cases, I decided to cancel the trip. As per the cancellation policies set up by their management I cancelled this trip 17 days before the day of check in with an understanding that 100% of the money will be refunded. It’s been more than 20 days till now and I am still following up with them to get my refund back. Everytime I give a call they say they are working with the accounts team assuring me that I will get the refund back however nothing happens after that. They have stopped replying to my emails which is extremely unprofessional. So as an advise pls be careful if you book with them.By any chance if you have to cancel the trip , you may end up losing your money or may have to rigorously follow up to get back your money.Such unprofessional behaviour not expected from a reputed brand like Ambuja.