Hotel Avon Ruby Dadar

Ruia college organized it's 2 days national seminar on 10 n 11 January 2020. We kept our esteemed guests in your hotel from 9 to 12 Jan 2020. They are very happy for the rooms and overall hospitality. Food was delicious and rooms were clean. Staff was very cooperative. Staff at Reception desk, Booking desk and sales desk was so cooperative and professionally handled our guests. Booking and Billing part was also smooth. Thank you so much. We really appreciate everything. Regards Dr. Pradeep Waghmare Convener of the seminar Asst prof of History Ramnarain Ruia Autonomous college Matunga, Mumbai Mob. 9664684825

Not at all worth for value for money. Room size too small. No fixed tariff. based on demand rates are taken. Food needs improvement. Old resto was better than new. Veh driver not even allowded to use wash rooms

The give you a discount as soon as you ask for it. The rooms are good but room service leaves a lot to be desired.The food is good but slightly pricey. The plus point is the location as its bang in the heart of Mumbai. Good for a very short stay.

We arranged function - Ring Ceremony for my sister at the banquet hall. The service for starters was delayed by 45 mins after doing several follow ups and giving them reminders. Initially there was no staff to approach or ask for assistance. Due to the delayed service, we even missed the Muhurtam. Most of our guests were senior citizens and it really caused them big inconvenience and left a very bad impression. One of our guests were assisting the staff to serve starters since there was no other staff to assist him serving the same. When this was brought to the notice of Mr. Vishal (F&B In-charge), he checked the camera however he was not ready to accept the fault. He also commented that if we did not settle the full amount, the remaining balance would be deducted from the servicing staff's salary which was not at all right since its not servicing staff fault. They follow the instructions given by their seniors which failed to co-ordinate and arrange the things as promised, There was no staff, no proper communication nor co-coordination. As requested by Mr. Vishal, we have given him everything in written in order to get back to us after discussing with higher management however till date there is no answer at all. After two days we went to see Mr. Summer (Guy with whom we coordinated and arranged an event) and we were really surprised with his answer answer. He said that he have no idea about this and he will speak to Mr. Vishal for the same which again proved that there is no communication / coordination at all among staff members. Later, when we followed up with Mr. Vishal, he said that all higher management people have gone for wedding and he is still waiting for them to discuss the issue. Its more than a week now and there is no update at all from any of the staff member; neither from Mr. Vishal nor from Mr. Summer. We really wonder how a staff can keep the guest complaint pending for such a long time. This was our first and will be the last event at their banquet.

I normally don't do reviews but my stay here made me do it. "THIS HOTEL IS HORRIBLE ONE" Don't even think of it. No one bothers here and so much money for pathetic room conditions and furniture. "They should be taken out of the online booking list only" as people might just book without reading reviews and then regret later.