The hotel has an advantageous location, well maintained rooms and a very cordial staff. We, a group of eight, stayed there for a night in three suite rooms which were neat and well furnished. We left our luggage with the hotel after checking out of it in the morning and went to visit Elephanta Cave with the intention to come back in the afternoon and catch the train to Aurangabad from the adjacent CST. But getting delayed at Elephanta we missed our train. The hotel not only allowed us to wait at the reception but extended all cooperation until we could arrange a suitable cab to go to Aurangabad which was as late as 11pm. Mr. Hemond, the courteous manager, even pleasantly surprised us by waiving the charges of tea which we had ordered during our wait for 5 hours. Overall, it was a memorable stay there at the Hotel Elphinstone, Mumbai.

For Business people's who frequently visits Crawford Market this the right place to stay very near to market by walk. Hotel cleneness is good friendly staff and management.Very near to Gate Way of India

Me and my friend stayed at Elphinstone Hotel for 2 nights. It was the best hotel we visited during our 3 week trip! The room was very clean and not expensive at all. The breakfast was included and very good. The staff is really kind and hospitable. They helped us planning Day trips and ordered really nice and valuable indian food that we could eat in the breakfast area of the Hotel. They even let us taken a shower after we checked out because to taken the right train. We would definitely recommend this Place to everyone!

Hemond and his team looked after us so well. The room we booked, the Deluxe was fantastic. For a smaller sized hotel, the room had enough space to do everything we needed to. The complimentary breakfast was great, and tea in the afternoons was a nice treat. We used the room as a base for exploring Mumbai, and our first trip to Mumbai was made so much easier by Hemond and his team. From recommending genuine, authentic places to eat, and best times for travelling throughout the busy city to avoid the worst traffic, as well as helping us with finding tailors and activities we were looking for - we couldnt have asked for more. Hemond and his team turned our trip to India from a good trip to a great trip. Can't wait to visit again.

ABSOLUTELY ABYSMAL EXPERIENCE- PLEASE READ BEFORE BOOKING. First off, this is a hotel masquerading as a heritage style hotel, but in reality it’s just one shady hallway in a building that is in shambles. Even if it seems like a value for money place in a nice location, the rooms in fact have no windows and just the experience of entering the building will turn you off. Now here’s what happened: We were a group visiting for a wedding. We had booked 3 rooms and were 3 married couples and one single. While booking we informed Mr. Sunil about the people coming, and he said it shouldn’t be a problem as long we had our IDs. Once there they asked us not only for our IDs but also for proof of marriage. They told us that Unmarried couples are not allowed and when we told him we would split the rooms with boys and girls in separate rooms, he said that we would not be allowed to go into each other’s rooms. When we showed them a marriage certificate- they asked for Family photos from the wedding! Since we were really looking to freshen up and head to the wedding events, we showed some photos. Then he asked us to email those private photos as evidence. This is the most ludicrous and backward thing I have ever heard. Why should I share family photos of my wedding with a shady hotel for their record, after we provided them evidence. When we objected about this, they told us that if there was a raid they’d need proof. NO DECENT HOTEL EXPECTS RAIDS. THIS IS CLEARLY NOT A DECENT HOTEL. NO HOTEL ASKS FOR PRIVATE PHOTOS. The desk staff escalated the matter to a Mr. Hemant over the phone who was incredibly rude. How this man is pursuing a career in hospitality is truly shocking! He spoke to us like he was a bouncer denying us entry in some exclusive club. He told us WE HAD TO send him wedding photos and that if we didn’t we would not be given a room. He said you are free to leave. Absolutely bizarre and harrowing experience. This decrepit place does not deserve self-respecting clientele. PLEASE FIND ANOTHER OPTION. You will find several more- it’s mumbai and there are options by the dozen. We got another hotel at the same rate with much better rooms and service who did not ask for anything other than our ID proof. PLEASE DO YOURSELF A FAVOR AN DO NOT BOOK HERE.