Clouds Valley Hotel

We stayed 3 nights in the hotel and had a great time. Congratulations to all. We had a very difficult situation with our little son who had to go 3 times to the hospital and received a great attention from everybody. A special thanks to Sudheer, Operation Manger. In spite of all this stress, we felt home and really cared. I recommended and was deeply moved by such attention

the staffs was very helpful. check in was very fast. room was clean. Dinner in room and food was good. Big portions. went towards end winter and was chilling cold. pretty spacious room and view towards field and township. Nearby to Ali Baba restaurant. a good place to walk around in the evening and night with groceries available nearby.

All the staff – from guards to reception, restaurant to room service were excellent. Even the towel décor in the bedroom was lovely, a lot of heart went into their work. The menu of Winter Yard is another example of passion and pride going into what you do - every page tells not only the dishes served but also something special about Munnar. The rooms were clean, but too dark. There were only 4 very dim bulbs, sparsely located in the room. I think the idea was to create cosyness, but the result was eeriness. Need to increase lighting points or at least the wattage of your bulbs. Drawing the curtains apart did help let in a little light, but only during the day. We asked for a refrigerator and for a faulty bathroom light to be changed, and their housekeeping staff came immediately. Amazing service. But the kettle sometimes works and sometimes doesn't, even after plugging and unplugging it at different plug points. We called to have it changed but the housekeeping staff advised us to try again because "it is like that, it will work soon". And indeed it did. But this on-and-off thing happened regularly. The linoleum floor cover in your lift is torn and badly needs to be changed. We visited in February when it was still cool, so having no air-conditioning was fine. We do not know how it would be in the summer. The physical condition of the hotel doesn't do justice to their staff excellence. We stayed here 3 days and enjoyed interacting with your friendly staff. Thank you.

We opted for the valley view rooms.It was exactly same as shown over here but according to my expectations the rooms were little small. The bathrooms were spacious and well cleaned and managed. my view from the hotel was nice as I could see the valley .

Good hotel , located near the city , staff smiling and helpful , room is nice but washroom was having typical smell which on complaints , staff could not locate the source , and although I stayed for 2 days , they didn't change room , food both breakfast and dinner were class , tasty , delicious with large spread of varieties , and dinner buffet is quite reasonable at 550 rs per px, but for that smelly washroom I would have rated 4 stars.