Sterling Munnar

The atmosphere is very beautiful as the resort is very in tune with nature. The staff are very cooperative and committed. The food served was very tasty and the restaurant was very clean. The activities arranged inside were quite impressive.

We never had intention to visit the Sterling Munnar Resort due to its location, but that itself became our lovely tourist spot. It's located in Chinnakanal around 30 min driver from Munnar city, but there are lot of shops around. On the way, we encountered good clouds and we walked across them to reach the resort. We had Kodai, Thekkady and Allepey in original itinerary and Munnar wasn't included because of our previous coverage on couple of times. We were given one complementary night in Munnar by CRS team as we booked 3 rooms for 6 nights. And this was the biggest resort of our trip, along with Allepey's Lake resort. Rooms were huge, clean and staff went extra mile to help customers. Food was having unlimited options with a north indian flavour. Inspite of being Fully booked, we got VIP treatment from Staff and that's what is needed once you are on vacation at distant places.

Writing this review after staying for 3 nights in Sterling Resorts Munnaar with my friends, it was really amazing experience, because the location is awesome and bit cold and between lush green tea plantations. Great helping staff So many games entertainment like DJ every evening so nobody can get bored.

We stayed at Sterling Munnar for 6 days and this was our first trip to thos resort. This place is around 18 kms from the town but the place os outstanding with its calm and serene atmosphere with loads of fresh air and greenery. Coming to the people at the resort starting with Anu at the front desk ensured we had a fast checkin and she is a wonderful person to talk with as she always ensured we had our best stay at the same were enjoying every moment of our stay. Next we're housekeeping staff - Bala and vani were promt with there service and our room requirements. Christopher from the holiday activities team was wonderful to interact with and the DJ nights every day were simply an add on along with the other facilities at the resort. Finally I would want to thank Prasanna and poornima along with chef ristabh from the in room dining and in resort restaurant they made sure we had some real good and healthy food during our stay. This resort is a wonderful place which is outside the hustle bustle of the munnar town and I would recommend this place for those who need little time to themselves. With every department at the resort ensuring we had an enjoying and pleasant stay really appreciate every detail which was taken care during our stay. I would strongly recommend people to visit and stay at this place and have some great memories to carry back. Once again I would want to thank Anu, bala, vani, Christopher, prasann, poornima and chef Ristabh for making our stay a memorable and pleasant one. I look forward for our trip to Munnar again...thanks sterling munnar team.

I'm a sterling resorts member. The standards you usually see in other Sterling resorts properties wasn't seen here. There was a big drop in every aspect. The management/ staff needs a major reshuffle and they have plenty of things they can improve upon like quality and taste of food, hospitality/ customer service behaviour, willingness to help/ serve. The property is a little old and wasn't managed well, many things in the room weren't working, we had to get it fixed after multiple follow ups. I requested for RO water for my 3yr old kid to be filled in our 3ltr water can and the housekeeping filled tap water and mud residues were seen at the bottom of the can which proved it wasn't RO/ purified water. Their laziness put my kid at risk. Me and my son ate their lunch buffet on Friday and we both had a food infection. I have almost recovered now but my 3 yr old son is still suffering. It's because of their food being so bad in terms of taste and quality restaurants outside the resort are thriving. Some guests I interacted with shared similar concerns with food taste and quality. The front desk / reception don't ever greet customers with a smile or a welcome drink when you check in. They would hang up and out you on hold when you ask for any help. No one wears name batches. Simple requests had to be repeated multiple times, which was frustrating. I have given 5 star ratings to Sterling Waynad, Ooty and Yercaud for their warm hospitable service and professionalism. I can get into the minor details of how many misses were there and this review would be even longer. To summarise my 9 day stay at Sterling Munnar it was a major disappointment in every aspect. I just checked some reviews on Google and other travel websites many of them have had similar experiences. They really need to do some major changes to the staff at this property to maintain the standards that Sterling resorts usually provides.