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[ Hotel Level Safety Standards ]
1.Trained staff on hygiene and social distancing 2.Regular
sanitization of hotel premises 3.Thermal scanning of
employees and guests
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[ Room Level Safety Standards ]
1.In Room Dining 2.Hand Sanitizer in Room 3.Daily Room
Cleaning
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Reviews & Rating
Description
Policies
Reviews & Rating
tripadvisor
5.0 / 5
Excellent
4399 reviews
5.0Excellent
3934 reviews
4.0Very Good
326 reviews
3.0Average
69 reviews
2.0Poor
31 reviews
1.0Terrible
39 reviews
Sleep Quality
4.5
Location
4.0
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
4.5
Superb hospitality
swat1705 Couples
Apr 21,2022
Superb and amazingly courteous staff. Right from the doorman to the reception to cafe...all are so polite n helpful. This is what hospitality should look like. Take a bow u guys!
Breakfast could be improved, as it had similar options over couple of days. So ppl staying for 5 days...like us..were easily bored.
Would like to visit again
Pure luxury and comfort
azimsayyed81 Business
Apr 14,2022
30 minutes drive from the Delhi airport. Food is great... Rooms and other amenities are very well maintained... Staff is very courteous and pleasing to interact with... special menton for Mr. Shimul Roy for exceptional services and hospitality!!
Sister’s Birthday celebration at The Lobby Lounge.
Raghavanand33 Family
Apr 12,2022
We went to celebrate my sister’s birthday at The Lobby Lounge, Leela Palace, New Delhi. We loved the cake and high tea prepared by Chef Upasana, Chef Rishab , Chef Ankit, Chef Shamsher and the hospitality by Ms Bhawna and Ms Thian. They made our occasion even more special. We look forward visiting this place soon.
Nice experience
663patilp Business
Apr 06,2022
Hotel room was remarkable and at most hotel staff were very hospitable ,humbled
Room cleaning and the boy who came to room cleaning Mr deepu from housekeeping was very polite and helpfull
Hotel location is so near to airport
Thanks leela team for making our stay great
Worst food quality, poor management and pathetic service quality.
DHIRENDRA2134 Business
Apr 17,2022
This is the only hotel in the world where you would get nonveg if you are ordering or asking for veg, we had booked the emerald hall for our get together and success party in Leela ambience hotel, one of my colleagues who is a Jain asked for veg but the steward served nonveg and he started vomiting there, I asked whether the sweet corn soup was veg or nonveg the steward and Captain said it's veg, I asked twice, they said veg and there was a name Plate of sweet corn soup with veg(green dot) also, when I asked twice for veg and they confirmed that it's veg, I took the soup and when I ate that, to my horror I found chicken pieces in soup, I complained about it immediately and one of the managers who was present at that time told me that the sweet corn soup is nonveg, then I showed him the name plate of sweet corn soup and asked where was non-vegetarian mentioned he said sorry and left the place with name plate, later the F&B manager met me and said sorry.
My question is--
Is the sorry word OK.
What about hurting my religious belief
I am pure vegetarian and was served nonveg and told sorry.
I think that 2 or 3 star hotel is better than Leela hotel which has given the services in such an improper way
I have the videos and photos of this incident and is going for legal activity
But request to all is please don't choose the Leela hotel for your events and functions
Food :-
Not checked by Chef,
Not checked by steward,
Not checked by Captain
Not checked by manager
When we started eating
the food there was no manager
No name plate at snacks service tray
Steward didn't know about the name of snacks
Missing training
No Management
Worst experience of my Life.
The Leela Ambience Convention Hotel Delhi
1,CBD, Maharaja Surajmal Road, near Yamuna Sports Complex,, 110032 New Delhi, India