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[ Hotel Level Safety Standards ]
1.Trained staff on hygiene and social distancing 2.Regular
sanitization of hotel premises 3.Thermal scanning of
employees and guests
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[ Room Level Safety Standards ]
1.In Room Dining 2.Hand Sanitizer in Room 3.Daily Room
Cleaning
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Reviews & Rating
Policies
Reviews & Rating
tripadvisor
4.0 / 5
Very Good
559 reviews
5.0Excellent
328 reviews
4.0Very Good
82 reviews
3.0Average
70 reviews
2.0Poor
31 reviews
1.0Terrible
48 reviews
Sleep Quality
4.0
Location
3.5
Rooms
4.0
Service
3.5
Value
3.5
Cleanliness
4.0
Mr.kabir Ahmed
421kabira Business
Mar 05,2022
Caspia hotel is a home away from home. I can say this when ever where ever , that they are masters of hospitality business..caspia hotel is full of friendly,effective ,highly skilled and well trained staff that are always at the services of their guests..caspia hotel is a place i will live to remember ,most especially the restaurant where i met a very formidable team of workers that are alway on time and point.
I really appreciate the services of the following staff of the rerestaira:
1.Mr.Manish
2.Mr. Pulak
3.Mr.Ayush.
CASPIA FOREVER.
Cov 19 role follow propley
DayTrip44034721937 Business
Jan 09,2022
Nice hotel great staff especially Manish Kumar, yogesh yadav and pulak room also good in fust recommend go good .kadhai panneer with garlic naan very testy.resatuant cleaning proprely.service staff cov 19 role proper follow.in restuat staff food service properly.speasly Manish Kumar take care all guest,
Service and food and hotel room very goodof good and services staff very outstanding or break fast and night dinner very good m
Sonu S Business
Jan 09,2022
Food quality of good and services staff very outstanding or break fast and night dinner very good my special dish
My 11 days very good day in life
Hotel staff very good and outstanding work
Best service mr Manish Kumar ji and night staff
And good wishes best regards Sohan Sharma
Comfy stay and cordial staff
irutuk Friends getaway
Mar 02,2022
We stayed in the hotel as it is nearer to Rajiv Gandhi Cancer Institute, Rohini. Metro station is walking distance. The rooms are comfortable and services are prompt and on point. Dinner and breakfast at the restaurant was awsome as there was lot of choices. Staff are very cordial and always ready to assist you.
We stayed in September 2021, November 2021 and February 2022.
Poorly maintained hotel , do not Book if you don't want to ruin your stay.
arunbhagat2016 Family
Feb 07,2022
This seems to be a very old property , requires a lot of maintenance and upgrades .we unfortunately booked for a wedding but we're highly disappointed .
1) Although smoking is not permitted in rooms , some rooms were smelling really bad , even after constant complaints neither the room was changed nor was the issue taken care of despite repeated reminders to the reception and the person incharge miss Divya and Mr Mohanty.One of such room was alloted to a teenager , the parents were allotted room , on the day of the check out the mother went to the child's room for some work and they both had a big fight regarding smoke smell in the room , the mother alleging that the son smoked in the room, however thankfully since the complaint was lodged on day one , the issue was clarified , but ofcourse lot of moods were spoiled.
2) lockers were not kept open in any rooms, after repeated requests and nearly 2 -4 hours they send someone to open.Is it not standard policy to keep them open for guest use at the time of check-in , that too wedding guests, don't you expect them to carry jewellery ?
3) In 50 % of the bathrooms the soap dispensers were not working , the remaining which were working were fitted in such a way that they used to fall down , when you try to use them . Upon complaining about it , the lame excuse provided was that due to ongoing covid for the safety of the guests we are providing soap bars instead of dispenser . Point to ponder , why only in 50% rooms , why not all the rooms .....think think....
4) The doors and locks in some rooms do not function as well or smoothly . The door alignment in rooms is so bad that it is touching the flooring in some rooms , causing great difficulty for guests to open . Sometimes a little force is also required to open them , God forbid if the door does not close properly again , they demand hefty charges (3000/-) for repairs of same Citing you have damaged our property .
5) They are highly understaffed also , they do not have full fledged house keeping and bell desk staff . It takes them eternity , if you put in any requests . No one to Clean the rooms post 6 pm ? So if you have a tragedy , sir please wait till morning . House keeping staff is not available now .