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[ Hotel Level Safety Standards ]
1.Trained staff on hygiene and social distancing 2.Regular
sanitization of hotel premises 3.Thermal scanning of
employees and guests
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[ Room Level Safety Standards ]
1.In Room Dining 2.Hand Sanitizer in Room 3.Daily Room
Cleaning
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Nice location... peaceful place ...very near to botanical garden. Very helpful staffs and awesome service. Rooms are maintained very well... In-house kitchen helps is to get home style food which is safe... Will recommend this place to all my family and friends
Amazing experience at St.Clouds Ooty.
Supriongp Family
Feb 10,2020
I stayed for 3 days from 5th to 8th Feb'2020 and that was wonderful.Good location & great view.Room was clean & with a balcony.There was a small nice garden also. Definitely value for money.A main staf named" Starling" is a nice guy, hard worker & a nice cook, always available to help.😊😊👌👌👍👍
Lovely
slayern7 Couples
Dec 22,2019
Stayed here for a night. It was really comfortable place.
The view from the outside and the seating arrangement outside was amazing. The place is really well maintained.
Only thing was the price, a bit expensive.
We were able to get food via Zomato or swiggy with ease.
Will be coming over here again in the future as well.
Worst service with exorbitant price
RajeshSheshadri90
Dec 07,2020
Below are my comments(nights)
1) The room was not sanitized
2) Only one helper for the entire resort
3) The helper name Ranga(HK, helper, room service guy), was not even wearing mask and gloves while serving breakfast or while doing any other work
4) All 3 days the breakfast was served cold and tasteless
5) The helper used to unnecessarily disturb by knocking or ringing the bell at wrong times
6) No internet access provided, when requested, the property owner clearly said no to it by giving the reason "The BSNL internet is very slow, so please use your personal hotspot"
7) All 3 days they provided the same towel, no toiletries and no one to clean the room
8) They never informed about the extra charges(Eg : the helper served the coffee without informing whether it is charged or complementary with BF
9) No proper parking facility provided
10) They were trying to push us from the resort indirectly by asking "When will you check out, almost 4 times"
Note : FAB being the chain of resorts and hotels, have provided the least standard to their customer and they charged 6,320/- for 3 nights for nothing and the FAB FO(Ankit Thapa), promised to give all the above points mentioned but nothing adhered
All the above points listed by me are with my experience being a hotelier from past 8 years(ITC hotels)
I demand FAB a partial refund for this ultra worst service provided and i need a call back
Overcharged hotel not value for money
w22rs Family
Feb 17,2020
Service was not up to the mark. Bathroom was not so clean .Towels was used and dirty. Breakfast was testless and service was not good. Location quite good but road for hotel was very narrow. As it was home stay and they charged like 4 star hotel. Not value for money.
Hotel Description
Located in Ooty, within 5 km of Ooty Lake and 500 m of Hebron School Ooty, FabEscape St. Clouds provides accommodation with a garden and as well as free private parking for guests who drive. Featuring family rooms, this property also provides guests with a children's playground. The accommodation features a 24-hour front desk and room service for guests.
Located in Ooty, within 5 km of Ooty Lake and 500 m of Hebron School Ooty, FabEscape St. Clouds provides accommodation with a garden and as well as free private parking for guests who drive. Featuring family rooms, this property also provides guests with a children's playground. The accommodation features a 24-hour front desk and room service for guests.
Hotel Facilities
Basic Facilities
Bathroom
Housekeeping
Intercom
Newspaper
Parking
Power backup
Room service
Smoke detector
Telephone
Torch
Free Wi-Fi
24 Hour Front Desk
24 Hour Power Supply
Free Parking
Front Desk
Heater
Non-Smoking Rooms
Servant Room
Property USP Amenities
Staff Vaccinated
General Services
Luggage assistance
Luggage storage
Mail services
Wake-up Call / Service
Doctor on call
Common Area
Lawn
Reception
Seating Area
Food and Drink
24 Hour Room Service
Business Center and Conferences
Photocopying
Printer
Scanner
Safety and Security
Fire extinguishers
Security
CCTV
Safety and Security
Media and technology
TV
Smoking Policy
Designated Smoking Area
Pets Policy
Pets not allowed
Booking Policies
check-in12:00
check-out11:00
The primary guest must be at least 18 years of age to Check-In to this accommodation.
As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the accommodation(s) due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry extra bed etc.). In case, such additional charges are levied by the accommodation(s), we shall not be held responsible for it.
Extra bed can be accommodated with a folding cot or a mattress, subject to room size & availability.
The accommodation’s reserves the right to decline check in for locals/same city residents / Posing Couples. In such cases Happyeasygo will not be responsible for any refunds due to the above mentioned reason.
All accommodation’s charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge if applicable would have to be cleared directly at the accommodation(s).
Happyeasygo is a booking platform provider and all property service related issues to be escalated at the accommodation during your stay.
For “Day Use” booking, extension of stay beyond the time slots booked will levy additional charges as per the accommodation discretion.
All Government taxes and charges shall be applicable on actual basis.
Any coupon discount on the original booking shall be forfeited in the event of cancellation or modification.
The accommodation may charge your Card/Account for additional cancellation charges, if any.
Travel may not be permitted due to natural disaster or any other government mandatory restrictions due to external factors, please check latest updates from reliable source before you travel.