Location is excellent, about 20M from main Shivala Road, near to Shivala, Assi Ghats. Rooms are not cleaned every day, The AC in my room was not working but the staff kept postponing giving a different room. Had to put a lot of efforts for it. we stayed 2 days without AC.
Breakfast is served very late around 8 30 AM, food is expensive and not to the mark. Some staff members are very helpful.
Mediocre hotel - may be good during summer
vssivapprakash Family
Jan 11,2021
You are received with
Hand sanitizer, temp check, followed by Hot cup of tea which is excellent. Location good, has sitouts etc. Provide towels, soap & shampoo sachets.
When it comes to providing hot water- as usual this hotel is also a useless one. Can't provide it stayed at 103 - 105. When you are taking your old family members for performing pooja/pinda samarpan avoid this hotel during winter.
A good property not maintained well. None of the plug points works for even charging your mobile.
Since this hotel was booked by my travel agent M/s Subhyatra @Chennai I am not sure what the deal was.
Very bed hotel
Abcsekl Family
Nov 08,2021
Very bad services in this hotel we have book a exicutive room but they gave us room with a single bed
in night we asked for hot water in night they said that they won't give us . I would suggest don't go in this hotel. Zero star from my side
They don't provide Invoice for MMT stays, Business travelers beware
anu14273
Feb 13,2021
Two night stay and I knew the hotel in-and-out. They charged 3300 for the first night (no free breakfast) and for a queens room.. the booking was done on MMT. There was a visit by PM on the first night stay and hence no rooms... Second night I paid Rs.3000 for the same room!!! but this time Limited breakfast, lunch and dinner.. The buffet breakfast on the first day was pathetic.. Poori sabzee.. that is all!! Second night stay had some generator problem and they did not change my room.. even when they knew about the problem.. My emergency light kept flickering throughout the night and even till checkout on the next day.... The hotel charged me for one plate of poori-sabzee even when I took 3 pooris...FREE BREAKFAST!! The GM at Front office insisted that I pay for the non-eaten stuff too.. Worst Hotel. Totally avoidable..
The room tariff --
Queen Size - 1900
Suite Room-3000
Some more categories but very poor regard for the customer..
Not recommended at all
Pathetic experience highly unexpected
646natashag Family
Jan 19,2021
It was really sad shocking and depressing to see the hospitality you guys are offering
I did not know that even after such healthy conversation with the team on call the experience could be a disaster
If you can not provide even hot water for bathing or a cup of tea in the breakfast then why are you guys running hotels
Such a shame
So much of drama to not provide the room we booked by shutting down the full electricity
No food at the breakfast no tea just small peices of vada and chutney . No courtesy to help the old aged couple
Why are you a part of hospitality industry .
We had to get an instant transfer just to stop our trip from being spoilt
Hopeless
Hotel Description
Property Location: Located in Varanasi, Hotel Heritage inn is within a 15-minute drive of Dasaswamedh ghat and Banaras Hindu University. This hotel is 1.8 mi (3 km) from Kashi Vishwanath Temple and 0.4 mi (0.6 km) from Tulsi Ghat.Rooms: Make yourself at home in one of the 11 air-conditioned rooms featuring refrigerators and minibars. LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.Amenities: Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).Dining: For lunch or dinner, stop by Rasoi, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.Business, Other Amenities: Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Property Location: Located in Varanasi, Hotel Heritage inn is within a 15-minute drive of Dasaswamedh ghat and Banaras Hindu University. This hotel is 1.8 mi (3 km) from Kashi Vishwanath Temple and 0.4 mi (0.6 km) from Tulsi Ghat.Rooms: Make yourself at home in one of the 11 air-conditioned rooms featuring refrigerators and minibars. LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.Amenities: Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).Dining: For lunch or dinner, stop by Rasoi, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.Business, Other Amenities: Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Hotel Facilities
Most Popular Amenities
Restaurant
Air Conditioning
Basic Facilities
Air Conditioning
Bathroom
Housekeeping
Laundry
Newspaper
Parking
Power backup
Room service
Telephone
Free Wi-Fi
General Services
Doctor on call
Common Area
Reception
Food and Drink
Dining Area
Restaurant
Business Center and Conferences
Photocopying
Printer
Safety and Security
Security
CCTV
Media and technology
TV
Booking Policies
check-in12:00
check-out11:00
The primary guest must be at least 18 years of age to Check-In to this accommodation.
As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the accommodation(s) due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry extra bed etc.). In case, such additional charges are levied by the accommodation(s), we shall not be held responsible for it.
Extra bed can be accommodated with a folding cot or a mattress, subject to room size & availability.
The accommodation’s reserves the right to decline check in for locals/same city residents / Posing Couples. In such cases Happyeasygo will not be responsible for any refunds due to the above mentioned reason.
All accommodation’s charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge if applicable would have to be cleared directly at the accommodation(s).
Happyeasygo is a booking platform provider and all property service related issues to be escalated at the accommodation during your stay.
For “Day Use” booking, extension of stay beyond the time slots booked will levy additional charges as per the accommodation discretion.
All Government taxes and charges shall be applicable on actual basis.
Any coupon discount on the original booking shall be forfeited in the event of cancellation or modification.
The accommodation may charge your Card/Account for additional cancellation charges, if any.
Travel may not be permitted due to natural disaster or any other government mandatory restrictions due to external factors, please check latest updates from reliable source before you travel.