Well maintained, neat and clean. All amenities provided in the room. Room is spacious with sofas, writing table, tea/coffee maker, a mini fridge, locker in the wardrobe, enough cloth hangers etc. Washroom has glass enclosed bath area and the toilet kits (shampoo, body wash and moisturiser). Linen and towels provided were clean. More than that, the staff is very helpful, efficient and very courteous. Early checkin and late checkout (an hour plus in each case) was provided without any problem. The restaurant serves good food (with no-garlic, no-onion menu) and here too, the waiters are very polite, attentive and efficient. Buffet breakfast is inclusive in the package and had a decent spread. The overall experience and feel is not less than any 5-star hotel like ITC/Taj but at an affordable price (value for money). Highly recommended for a pleasant and comfortable stay at Katra.

We 02 couples stayed 28-29 Nov 21 for a night. Hotel staff Mr. Raina and front desk staff was so polite, helpful and kind.. Early check in was provided but with prior information. Rooms are good, clean and spacious. Breakfast was good... some may feel less choice but quality and taste is good. Front desk arranged local sim card within hotel.. also helped to get taxi for Jammu with reasonable charges.. only drawback was wifi not working for first hours due to fault but it was restored ..Overall stay was awesome and memorable. 5 stars to hotel and 7 star to hotel staff.

Very Pleasant Stay 👌 Clean Rooms.. Quick Room Service... Wonderful Food... Recommended for families and couples 👍 Location is wonderful right in middle of market and approachable from both old and new route for Yatra

This hotel falls under average category as we experienced during our recent visit. Reception and the staffs at the reception counter were okay. They need to be more courteous as they belong to the hospitality industry. They should at least carry the smile on their face. May be they need industry specific training. Restaurant was good and even the quality of food was good. On a special request they provided us very light breakfast and tea at 5 in the morning that too freshly prepared item. Even we got the dinner prepared and served at 2 AM for one day. Kitchen staff was present and with the limited varieties of ordered items, he served well. Really liked Kitchen staff's attitude. Cleanliness was very poor. They don't do room cleaning neither the make up the room if you are staying for the consecutive two days. This is really very bad and very poor attitude from the hotel management. They do have the master key of all the rooms as other hotels have but still they do not clean the room. This should be the basic and foremost practice to be followed by any hotel. We were quite fed up when we saw the untidy room after coming back from the yatra at 1 AM. This is anyways important and now a days it is utmost important to keep cleanliness and hygiene of the rooms. This was one of the horrible experiences we all had that night. Looking at the facilities and the services, the price is at the higher range. The location of the property is good which is a plus point. Rooms are very small. They do not have twin sharing bed (please do not go by the description shared on third party service provides websites) and hence it is not good for the group or when you are not travelling with the family. Staffs keep on following the guests for the tips which at times look very awkward. They should not be waiting until they get the tips. Hope they will take this feedback seriously and work towards the improvement.

Poor service, extra bed was provided very late, staff on night duty Mr. Salin was unnecessary argumentative. Linen provided for the bed was dirty SOP regarding covid r hardly being followed Not a great hotel