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Grand Hyatt Mumbai Hotel and Serviced Apartments

Bandra Kurla Complex vicinity, Off Western Express Highway, Vakola, Maharashtra400 055, India

Excellent

4.5 / 5

6206 reviews

Chhatrapati Shivaji Maharaj Domestic Airport-Terminal 1 1.8 km

Bandra Terminus 2.1 km

Carter Road 3.4 km

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[Coronovirus (Covid-19) Support]: Please check for Travel & Hotel Restrictions.Travel may be permitted only for certain purposes and in particluar,touristic travel may not be allowed. Show More
[ Hotel Level Safety Standards ] 1.Trained staff on hygiene and social distancing 2.Regular sanitization of hotel premises 3.Thermal scanning of employees and guests Show More
[ Room Level Safety Standards ] 1.In Room Dining 2.Hand Sanitizer in Room 3.Daily Room Cleaning Show More

Reviews & Rating

tripadvisor

4.5 / 5

Excellent

6206 reviews

5.0Excellent

4141 reviews
4.0Very Good

1317 reviews
3.0Average

346 reviews
2.0Poor

167 reviews
1.0Terrible

235 reviews

Sleep Quality

4.5
Location

4.0
Rooms

4.5
Service

4.5
Value

4.0
Cleanliness

4.5

Absolutely Excellent

Shirley1617

Apr 21,2022

We thoroughly enjoyed our stay at the hotel. The management/staff made us feel incredibly welcome and comfortable. ALL the staff are friendly, helpful and go beyond thier way to help. Right from the moment you enter the hotel you are made to feel special. The staff at the entrance, by the gates and by the door/security are always smiling and welcoming. The staff at the Reception, Restautrants, Housekeeping and everywhere in the hotel are abundantly friendly, attentive, professional, flexible and helpful. Thank you SO MUCH. Bless you guys. In particular I would like to thank Renuka (and others) in the restaurant, Raju D (for always going the extra mile and using his initiative and his incredible service in housekeeping), Shridhar, Farheen, the Front office managers (Adeel and the other Front office manager), Agnel (for all his help) and of course many many others........ Words cannot express how much we have enjoyed our stay.
Lovely Easter buffet lunch

MarkGraham93 Family

Apr 17,2022

Dinesh and Rivaldo were exceptional hosts for our Easter lunch. All our needs were catered for and we had a wonderful time. The food we had was outstanding and we would certainly recommend Celini and all the restaurants at the Hyatt. Well done to all involved!
A Sham “Grand Hyatt” - not worthy of a 5 star

cogniant Business

Apr 18,2022

This is a 3 start hotel disguised as a 5 star. Hyatt should downgrade this to 4 star at best. NO 24 hour cafe in hotel - a standard requirement of a 5 star hotel. Breakfast -Only open 7am onwards - clearly not designed for the jet lagged Travellers. Club room - A grand hyatt - typically includes a cafe and snack most busienss hours . But NOT this location. At check in I was told - you can have a lounge hours - 5:30-7:30pm!!! (Not all day, when I said that’s not standard hyatt practice- the manager on duty said, “ Busienss decision”! My question is how is this a Grand Hyatt , this is perhaps equivalent to a demoted 4 star. Hyatt should demote the flag of this “Pretend” Grand Hyatt or change the management.
Pathetic and insensitive. It’s a jungle raj where customers are taken for a ride!

amitsingh72022 Business

Apr 20,2022

Even after online checking etc one can be asked to wait for 45 minutes at midnight. Highly unprofessional and insensitive treatment being given to customers. Not expected from Hyatt at all. They must not forget that they are because of customers only.
One of our worst experience in a 5 star hotel

sanjay850 Business

Apr 18,2022

The room was not even checked prior to our arrival. The refrigerator and the safe were actually missing from the room! Cleanliness was lacking and amenities were incomplete. Even the telephone mouthpiece was dirty. Complained to the General Manager about the same but got a very rude response !!! Will never stay at a Hyatt property again.

Hotel Description

What is better than a grand welcome filled with luxury and sophistication! Grand Hyatt Mumbai is one of the best luxury hotels that meet the needs of global travelers. With Hyatt having its presence felt all around the world, this hotel in Mumbai does not fail to awe guests with its spectacular grandeur and unmatched hospitality. Location: Situated at the heart of the city, Grand Hyatt Mumbai is located at off the Western Express Highway at Santacruz in Mumbai. Major business hubs like Bandra-Kurla Complex, National Stock Exchange and American Consulate are proximate to the hotel. Nearby local tourists spots like Band Stand (Approx. 8km), Mount Mary Church (Approx. 8km), Jogger's Park (Approx. 8km), Juhu Beach are close to the hotel. Distance from International Airport: Approx.9km Distance from Domestic Airport: Approx.4km Distance from CST Railway Station: Approx. 17km Distance from Mumbai Central Railway Station: Approx.17km Hotel Features: This 5-star hotel is not only a great place for leisure travellers, but is also an apt place for business events. The huge conference room and banquet halls in this hotel accommodate up to 1300 guests at a time. All the meeting rooms and halls are equipped with high-end technologies that help in conducting meetings and business events. For leisure travellers, the hotel provides with a fitness centre and spa to relax and unwind. There are steam and sauna, whirlpool baths, swimming pool, beach volleyball, basketball, tennis and a 100-metre jogging track, children's pool and salon for its guests. The in-house restaurant China House is highly popular for its Chinese cuisine. Celini provides lip-smacking Italian cuisine whereas Soma offers a variety of Indian specialties. Offering Thai, Sushi, Lebanese, Western and Indian cuisine is Fifty Five East. The Gourmet Store, Lobby Lounge and The Bar are perfect spots for enjoying a leisurely time. Rooms: Grand Hyatt offers various kinds of rooms to its guests including Grand, Executive, Diplomatic and Presidential Suites. Each room is designed for the comfort of the guests with world-class interiors. All the rooms are equipped with 40-inch LCD TV, direct dialling, cable/satellite connection, high-speed internet, mini bar and high-end bathroom toiletries.

Hotel Facilities