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[ Room Level Safety Standards ]
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Reviews & Rating
Description
Policies
Reviews & Rating
tripadvisor
3.5 / 5
Very Good
243 reviews
5.0Excellent
49 reviews
4.0Very Good
103 reviews
3.0Average
48 reviews
2.0Poor
19 reviews
1.0Terrible
24 reviews
Location
4.0
Sleep Quality
4.0
Rooms
3.5
Service
3.5
Value
3.5
Cleanliness
4.0
Way a Classy a place
Subhash M Friends getaway
Mar 05,2022
Classy Heritage Property in ooty.. Very and clean Big Spacious Rooms. Amazing well maintain Gardens and Property.. Amazing Stay @ Ooty near city and more like a private party place.. Food needs improvement. Great Super value for money.. 3rd visit to ooty and this was the really classy and special.
Beautiful ambience
StayBanaras Friends getaway
Mar 20,2021
I think this is the most affordable vintage property one can have in ooty , it's 200 year old property huge garden and courtyards , variety of rooms , we stayed in standard which was not up to the mark so shifted to Duke next day , madam was supportive , they get award for best gardens every year , there is not much of mountain view from room but their marriage hall side have some views . I am sure with some improvement in their basic category rooms can extract more money from customers
Another improvement area is that they are still that old school
We just requested for semi fried egg inplace of ommelete they denied
They said it's not possible I mean come on this was the first time where in eggs to order they will serve only ommelete not fried eggs , bizzare 😭
Miserable service
VijithPC Family
Apr 19,2022
Miserable service...
A glass of milk ordered for a three year old kids was served almost after an hour and half. Finally when we requested to please help us since the kid was getting so tired, the answer was they didn't have a free stove. With the whole restaurant crowded and soo many room occupied, we could just see two men serving the whole ppl.
Rooms provided did not have a working kettle. No complimentary tea , coffee sachets not even a bottle of drinking water.
Complimentary breakfast was with idli, Vada and bread, omelette...
However, if your purpose of stay here happens to be taking good photographs, you would be getting an excellent ambience.
Horrible Room
TruptiKP
Jan 04,2022
We had visited Klueny Manor, Ooty in December 2021. We reached there late night to know that they cannot find our booking. They finally arranged a room after some time.
The room was horrible. Sofa and bed was unclean. Curtains, bedsheets were tore.
They also used to keep all trash (mainly food) outside room and in restaurants lying there overnight.
They did not even have right arrangements for drivers.
Overall bad experience for stay but good food :)
Worst Food and Pathetic Service
Lranjan26 Family
Dec 16,2021
We had went for lunch here with family with great expectation but it was horrible experience with us ever.We had ordered for Hot N Sour Soup and Fried rice along with Noodles and Biryani.The soup was like red chilli paste is dissolved in hot water we requested to change then he bring Manchow and it was like sweetcorn soup.The fried rice was totally uncooked even we were not able to chew properly.When we requested to change or modify the service personal Sarwanna denied to accept our request as he said it becomes like that only.Only one person was there in restaurant he just kept the food on table and it was like self service restaurant.And at the end he got the bill on white paper along with GST added in that.There was no card payment option in hotel as he said we only accept cash or G-Pay.
Cant expect such behavior and service from such good hotel I will not suggest anyone to visit this place.You will definately get disappointed.
I am writing this review because I am also from hospitality industry.
Hotel Kluney Manor Ooty
196/197 Patna House, Mount Pleasant, Ooty, Tamil Nadu 643001