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[ Hotel Level Safety Standards ]
1.Trained staff on hygiene and social distancing 2.Regular
sanitization of hotel premises 3.Thermal scanning of
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[ Room Level Safety Standards ]
1.In Room Dining 2.Hand Sanitizer in Room 3.Daily Room
Cleaning
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I stayed two days with my family elders and my kids are very mach enjoyed the places.property maintenance excellent and the hotel manager very kind and guide as to visit sight seen house keeping prompt .breakfast it is nice and all the staffs is very courtesy.
Great stay!
Sup1409san Friends getaway
Apr 14,2021
The rooms were spacious clean. The view too was nice. Bed was comfy and linens were clean too. They even provided hot water in the evening. Check in & out was also hassle free. Thanks Rowan Tree. Must stay here.
Rowan Tree by Poppys
ManoGo123 Couples
Apr 11,2021
Nice experience at Rowan tree by poppyseed Ooty. Best suitable for all types of travellers. Breakfast is very nice and delicious some more dishes like fruits, juices bread, cornflakes with milk could have been added. Parking facilities need to be improved, overall nice hotel, staff are polite and courteous.
Best hotel to stay in Ooty. Recommended
sonamchauhan298 Family
Oct 19,2021
Rowan tree by Poppy's is one of the best hotels services wise and also very near from the main centre. I have stayed here for 2 nights with my mother with a friend. The hotel manager was really curteous with a very good behaviour towards the tourists. I really loved the food of this hotel which made me to meet personally the chef and compliment him for the food. Hotel staff was also good. There were few things which needed attention from the maintenance perspective and the hotel Manager took the feedback and also promised me to work on it. I really like hospitality they provided till the time we left Ooty. Even after checking out the hotel, the hotel manager helped us arrange a cab and have trip for the rest of the day and assured us to come back if we finish early our day out. That was really a nice gesture towards your guest. I would definitely visit again this hotel whenever I am visiting Ooty. Thanks for making our Stay very warm and happy.
Hotel with poor service
SubhamG42
Apr 17,2022
No service at all. Rooms were not at all clean. Toilet cleanliness not up to the mark. Very very limited menu for breakfast, even they are not offering boiled egg or omelettes for kids .
Giving couple of incidents to depict the height of service. We have handed over the room key at reception around 10 am & requested to clean the room. We came back at 4:15 pm, the lady at reception confirmed that our room is now clean. Once we entered into room understood that no one came to our room to clean it. I have highlighted the same to the operation manager & he said all staffs are new interns, so they have missed it.
Another incident ordered for food at 9 pm. Till 10 pm over phone they are saying it will come in next 5 mins. After 10:10 pm, I gone to the dinning area, they told same thing to me that wait for 5 mins. When I Said that for last 45 mins, I am getting same reply then they have called someone from inside the kitchen told that the order was not considered earlier & not started preparing it yet.
The operation manager personally said sorry for the entire thing at the time of check out.
Over all - below average hotel with pathetic service. Can't recommend to any one.