Lords Grey Deluxe -Walking distance from Mall Road

Hotel is good. The location is nice, on the slop of hill. the Mall road is near by. well maintained rooms. Nice view from the rooms. food was also nice. Car parking is open and small. Has a connect hotel in Manali as well if have plans to visit Manali as well. I visited long back.

One thing I like about the hotel: the location. Up on a hill, not far from mall road. Room was spacious and clean, on top floor with visiting monkeys 🐒. Bathroom also spacious with no opening window. The reception is on the first floor and there is a bit of confusion on how to reach it. It seems the hotel is under a little renovation. Wifi in room works. CC accepted.

I had stayed at this hotel quite a few times before and was quite satisfied with the hospitality. But my experience during my last stay was horrifying. The hotel has now been split into 3 separate hotels and the current owner of the Lord's Grey Hotel is extremely rude and impolite. I had specifically requested for a room on the topmost floor while making the reservation. On my arrival, I was offered a room on the 2nd floor with an excuse that this is the highest floor they have as the upper floors now belong to a different owner. On request for refund, the manager was extremely rude and said he cannot do anything. The staff is not at all trained to say the least as they entered our room even without knocking and then pretended as if he had mistaken it for another room. However, the room was decent but not enough to make up for the overall experience.

Worst experience in the hotel. The owner is very pathetic person full of arrogance. His son is also a jerk. Plz dont ruin your holiday by staying in this hotel. I dont know what he thinks of himself. Worst owner.worst hospitality. No facility even after paying huge amount for the stay.

No Hot water,No house keeping service,Request you to not to prefer this Hotel please.waste of money and time. We have faced below problems No hot water No house keeping 9 number is always ringing, 300 number is also ringing Car parking a big question and more big to take out of it. Lazy service. We cannot sought but really they spoiler my holiday. Dear Hote Manager, Kindly treat your staff more professional,and have a quick action on everything...