Costa Riviera

I had a good three nights stay here. Quite contrary to many reviews, I found the staff to be extremely helpful. People at the front desk listened to whatever we said and addressed minor issues immediately. People at the restaurant are exceptionally courteous. We loved the ever smiling Ram Kumar Yadav and other boys who served us with their kind manners. The food and the breakfast buffet are also very good. What more one can ask for except this hospitality! Would come back again.

Cool place to stay with family. Luved the food and property. The staff is very supportive . Loved the rooftop bar. It’s cool to enjoy the drinks in the open roof top. It’s Gud place to enjoy with family and friends . Will come back again 😊

Stayed here for one night in the luxury suite. Pro: just 2.2 km fm ganga ghat, so can easily visit the temple and ganga aarti even on foot. Luxury suite room size was good and relatively clean. Cons: the hotel is slightly inside from the main road, and service is a little slow. The flush for example was leaking and tv remote was missing. Had to ask and followup twice to get these fixed. TV also doesn't have channels apart from free ones and some Hindi movie channels. The gym and swimming pool are also closed. Breakfast spread was also quite minimalist. At a price of 6k+ per night, which is close to a Radisson or Taj you will expect more from the hotel. Overall, i will suggest picking this hotel if the other good options like Ramada or Taj are not available.

I visited in months of Dec with my friends and family on my birthday. We had booked for two room, initially we got a room with dirty washroom, i informed HK housekeeper who was taking round on floor and very sencerely he checked with the front desk girl Deepti, I think then we got a room little better but not properly cleaned again. My family was checking-in at front desk while checking in that front desk girl was really rude and seems very furstrated and her behaviour was not at all suitable for hospitality. Another thing we had asked for a room but she clearly denied at same time we booked it through their website. Front desk is a face of the hotel and people should be welcoming and aslo wear smile on their faces but there it's was totally absent. Front desk is the first place where people get an idea about the hotel. But our first experience was bad, we were there for a night so didn't have that much time to tell. Property is good with the spacious room and nice interior. I'll appreciate restaurant staff who all were courteous but you guys need to work upon your front desk team. They should know atleast hospitality etiquettes.

Room is very dirty. Twin bed property not have king size bed . House keeping very bad tea katel not working , house keeping change after one hour and three time call , also rats🐀 moving in room i think its hotel very dirty no any management in this property