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Travellers, Rooms

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  • [Coronovirus (Covid-19) Support]: Please check for Travel & Hotel Restrictions.Travel may be permitted only for certain purposes and in particluar,touristic travel may not be allowed. Show More

  • [ Hotel Level Safety Standards ] 1.Trained staff on hygiene and social distancing 2.Regular sanitization of hotel premises 3.Thermal scanning of employees and guests Show More

  • [ Room Level Safety Standards ] 1.In Room Dining 2.Hand Sanitizer in Room 3.Daily Room Cleaning Show More

Reviews & Rating
tripadvisor
4.0 / 5
Very Good
74 reviews
  • 5.0Excellent
    27 reviews
  • 4.0Very Good
    30 reviews
  • 3.0Average
    8 reviews
  • 2.0Poor
    1 reviews
  • 1.0Terrible
    8 reviews
  • Location
    4.0
  • Sleep Quality
    4.0
  • Rooms
    4.0
  • Service
    4.5
  • Value
    4.5
  • Cleanliness
    4.5
  • Customised Food and Caring Stay
    Ashoklawyer Family
    Dec 31,2021
    A nice hotel to stay with family in Varanasi cantonment area with Complimentary breakfast. Courteous staff and good service. After 2 years checked in again on 25-12-2021 and checked out by 28-12-2021. Very same hospitality maintained by this hotel. Good staff. Most importantly, the restaurant serves customised food according to our taste. Go out and try staying here for a warm experience. Worth the Stay.
  • Good Place for friends or family stay
    TusharSDK Friends getaway
    Dec 12,2020
    I have been to Varanasi for friends wedding and Chose this place for stay with friends due to its location. The place was easy to find and at a very good location to visit most of the places city has to offer. Room and services were good. Even food and breakfast served was good.
  • Average Stay
    Prabhakarrr Family
    Jan 12,2022
    I visited in months of Dec along with my family and friends on my birthday. Initially we got a room with the dirty washroom, i informed to HK housekeeper who was taking round there, very sencerely he check with reception girl Deepti, I think and then change our room which was little better but again not properly cleaned. Restaurants staff was really good and courteas but front desk lady was seems frustrated, while my family was checking in she was very rude to them and her behaviour was also not suitable for hospitality. Front Desk is the face of any hotel that is the first place where you get an idea about the hotel and smile should be there first attributes, which was absolutely not there. Another thing, we had ask her for another room but she clearly denied and at the same time we book a another room through their website. Your property is really good with the spacious rooms and also nice in terms of interior but you guys need to work upon your front desk team and cleaning.
  • HOTEL COSTA RIVIERA
    Siddi_ba Couples
    Dec 19,2021
    So this is a personal experience which I had to write about. Just so you know I had already booked and paid online for my stay based on the pictures so couldn't change or move to another hotel. The hotel interiors are good, I will you that but if you are staying at a hotel which boasts of itself as a 4 star, the first thing you would expect is good service. This was far from it. The staff here is either underpaid or plain old rude especially the front desk. If it was just me, I. would have probably assumed they were having a bad day but the behaviour was pretty much consistent with almost all the guests from what I noticed. I will give you a day wise break up of my issues here Day 1: We reached around noon and not wanting to waste a day completely, we decided to quickly freshen up and venture out. While leaving my wife noticed the bed sheet under the duvet was completely stained however we thought we will ask them to change once we come back since we were already getting late when we got back and my wife made the request to have it changed, the guy at the reception gave her a cold stare as if she had asked him to bring the moon and asked her very rudely ' what is the issue with it? ' Needless to say I did not like his tone and had to step in because I knew my wife was not going to argue. When I said ' It's completely stained and that's the issue' in a tone which matched his he seemed to back off. Day 2: The hot water ran out. The hotel management did not bother to inform the guests, at least we weren't. I was in the bathroom a good 10 minutes standing and waiting in the shower when I had to. come out and call the helpdesk when I was told there was work being done. Day 3: This one takes the cake. I ordered a bowl and a spoon to which I was told that I would be charged for it. MIND YOU FOR ASKING FOR CUTLERY. I have been to 3 continents and stayed in some of the best and expensive and some. of the cheapest hotels of the world but never ever have I heard or been made to pay for ordering plates and bowls. The server who bought it said its management rule. I have gone through their official website and did not find such a rule. This was also. conveyed by our front desk guy from Day 1. By the way his tone was still very condescending to say the least. Finally steer clear. Just because you get a few bucks off do not and DO NOT compromise on the quality of your stay by coming here.
  • Troy Truter
    TroyT824 Solo travel
    Mar 02,2020
    After complaining about the condition of this hotel to the reception desk I WAS NOT OFFERED AN APOLOGY!!!! Nothing!!! I called maintenance to remove the tray at my door which was not mine. It was there when I checked in. The walls and floors filthy. They did not care. Disgusting!!!! Filthy. Try the Surya Hotel next door!!! They also have pool!!!

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