Palazzo Inn

I stayed in Palazzo inn hotel with my family .my stay was amazing..I just enjoyed it alot ...the food was yummy and the staff are just so helpful n humble..rooms are very clean and comfortable. Location of hotel is so easy to reach n near by markets are very gud to purchase stuff.

i had taken check in ,i must say every thing was very smooth and well mannage by the management, room service was very good,food was up the mark u can say little higher side but ok.....room was very clean and spaces......breakfast was also good..i must thank to the GM Mr santosh singh for all the hard work make by his staff and well manage by him.....keep it up mr singh and best of luck for ur futher......

My first experience of being called an irritating customer forces me to write a fact based review. People can make an informed judgement on what the hotel has to offer. 1. I had booked the room through diners and upon arrival was told that my booking was not visible to the reception team. After spending an hour with diners customer service they were able to locate my booking details sent weeks in advance. 2. After checking-in I was informed that no outside food was allowed, only food that was not available in their restaurant could be ordered from outside. Now when we ordered chinese food that was refused by their chef, the manager and team created a big issue 3. The hotel requires ID details of any visitor to the guest room. So if you have 3 friends visiting you for a couple of hours the hotel needs ID cards of all 4. When the issue was raised to the manager citing possbility of a complaint, I was told we will also complain against you that you were an irritating customer. 5. The bathroom had serior drainage issue with water logging. This was repaired by them timely.

We booked this hotel for our guests since we had a marriage in our home. We booked 10 rooms and our guests got absolutely no service. No doubt the hotel is nice but the staff is worst. The manager, Santosh, has absolutely no ethics and a shameless creature. Avoid this hotel at every cost

We booked this hotel for 3 nights 4 days. It was our worst decision ever. Room service is pathetic. Every morning we would leave for the day only after asking them for room cleaning. On returning from our hectic day back to our room in the night, there was always some basic amenities missing from the room. Even after calling the reception 3-4 times and they assuring us for the room service there was no one who came to our room. We stayed there with our toddler and one day when we came back to our room there was a biscuit lying down on our floor and half packet of our toddler's biscuit was finished. It was a new packet we bought for our toddler the other day. Someone ate from that packet. Also, there manager Mr. Santosh has no professional ethics. When we were facing such problems in their hotel and we conveyed the same to Mr. Santosh, he said we were stressing it out. Also, what he did the next day was simply unbelievable and unacceptable for us. Without our consent and without informing us, he changed our room, shifted all our belongings (including my personal stuff - how dare he touch that) to the other room. When we came back to our room in the night, then also no one informed us and we went straight to our previous room only to find that our stuff was gone. When we conveyed the same to him on call, he said we were not available in the hotel when he was looking for us. Is he kidding us??? I mean, why would we stay in the hotel all day??? Couldn't he just give us a phone call or something??? I wouldn't ever.......ever recommend this hotel to anyone. WORST.HOTEL.EXPERIENCE.EVER!!!!!!!