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Hospitality, good behavior and discipline are a few of the values that the hospitality industry runs upon. However, this hotel has completely forgotten to follow the basics. The staff at the hotel possesses a bad attitude towards the visitors, the service was not up to the mark and definitely not worth the money paid by us. Their Manager Ms. Kaamna does not feel to possess any training on how to behave and deal with the visitors at all. She didn’t seem interested to sort our issues, rather was keener to blow things out of proportion. The hotel is in the hands of bad management who do not believe in updating their listing options at various online booking platforms. As per our booking information, we have booked the hotel and were given complimentary breakfast in the booking package. However, after our arrival, they informed us that the listing on the site was not updated and in case we needed breakfast, we will have to pay for the same. On further questioning, they asked us to get in touch with the booking platform and talk to them directly as they have nothing to do with the mix up which was clearly their fault. This attitude and poor service for the compensation paid by us are absolutely not acceptable, would not recommend this hotel to anyone even for a single day stay!!

Had a wonderful experience and smooth process right from check in to check out (5 Days of stay). Rooms were clean, neat with very good vibrations for a calm stay with a view to the swimming pool. My twin kids enjoyed their stay very much and had sufficient place inside the room for them to play around. Servicing can be rated 10/10. Max 15-20 mins for any food orders delivering to rooms irrespective of peak timings. Morning breakfast was complimentary as part of the room package and also it had mixed varieties from North to South Indian dishes which is very unique. Their chefs are masters in pasta and mutton rogan gosh. Special mentions to Chef Prashanth Jha for leading an exceptional team and being one among them in the dining front !! Water bottles were complimentary and unlimited which I feel as an added advantage in this summer definitely where in most of the other 3+ star hotels, per day max of 1-2 litre was complimentary as per my experience. Reception team were very polite in answering our queries and guiding us for the local tours available. Just take a chance once and you will have the same happiness as we had. Overall a happiest stay!!

Awesome stay with great experience, love the hospitality and atmosphere, feeling wow. Really appreciate their response and support during the stay. Would recommend to use more and more peoples to get such good experience

Feel very comfortable while staying there. Room area is good and Room service was excellent . While staying there I feel like home and parking was nice. I think price of hotel were quite genuine. nice place

We are staying at velvet Clarks,it's a nice property,Rooms are spacious and well cleaned,check in and check out was very smooth.Food was so testy, Staff is very cooperative and polite , Housekeeping team is very helpful like to mention Mr.Munish.

Excellent!!! Food is too good… appreciation to ankush who were incharge of the team and his whole team for awesome taste … we were here from Shimla to Chandigarh and we are from Karnataka but yes we felt great hospitality by staff of cafe thank you once again we will here for sure in upcoming visit